Privacy notice
How we look after your information
Last updated: October 2026
Therehoboth is registered with the Information Commissioner’s Office (ICO) as a data controller. Registration number: [ICO registration number].
Who we are
Therehoboth provides psychological coaching, workplace counselling and psychosocial assessment from The Mews, Gresham Road, Brentwood, Essex, and online. We are responsible for the personal information you share with us. For any privacy question, email [contact email].
What we collect
- Enquiries: your name, email address, whether you are an individual or organisation, the service you are interested in, and anything you write in your message.
- Clients: contact details, session notes, assessment results and, where relevant, information about your health and wellbeing.
- Organisations: contact details for the people we work with, and anonymised, aggregated information from assessments and services.
Why we use it
- To reply to your enquiry and arrange a consultation (steps you ask us to take before entering an agreement).
- To provide coaching, counselling or assessment services (performance of our agreement with you).
- Health information is processed for the provision of health and social care by a registered professional bound by confidentiality, or with your explicit consent.
- To meet professional, legal and safeguarding obligations.
We never sell your information or use it for marketing without your consent.
Who we share it with
We keep what you share confidential. If your organisation funds your sessions, it receives only agreed, anonymised information. We share identifiable information only with your consent, or where we are legally required to, for example where there is a serious risk of harm.
Enquiries sent through this website are received through our website host, Netlify, which acts as our data processor. Fonts on this site are served by Google Fonts, which receives your IP address when the page loads. This site does not set advertising or tracking cookies.
How long we keep it
Enquiries that do not lead to work together are deleted within 12 months. Client records are kept securely for [7 years] after our work ends, in line with professional guidance, and then securely destroyed.
How we keep it safe
Records are stored securely with access restricted to Therehoboth. Online sessions use secure video platforms.
Your rights
Under UK GDPR you have the right to access your information, ask us to correct or delete it, restrict or object to how we use it, and withdraw consent at any time. To make a request, email [contact email]. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.